Acumatica Field Service Management
Maximize dispatching with Acumatica ERP
Acumatica Field Service Management software streamlines dispatching, reduces response times, and minimizes costs while providing a 360-degree view of customer activities.
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Acumatica Cloud ERP
Flexible ERP Software For Service Management
Managing the moving parts of a company with in-field employees is a huge logistical challenge. How do you maintain efficiency and continuity of service from behind a computer? Acumatica’s Field Service Management software is powerful and easy to use. Streamling your dispatching, reduce response times, and save money with a tool that’s fully integrated with your CRM, sales, inventory, purchasing, accounting, and financial reporting.
With a true 360-degree view of customer activities, improve the overall customer experience and elevate customer satisfaction to earn more repeat business, rave reviews, and more opportunities for upsell.
The entire Acumatica suite is web-based, with native applications for Apple and Android, ideal for your field workforce.
Acumatica Field Service Features
Acumatica Cloud ERP is built for today’s complex and connected field service industry
Calendar Boards
Create new appointments or assign resources to scheduled appointments. View your resource schedules by day, by week, or by month, and filter calendars based on appointment requirements.
Appointments
Update technician schedules from the office. Technicians can start and end appointments in the field providing instant status updates to users in the application.
Resource Scheduling
Schedule technicians based on workload, location, or by skill or certification. Ensure technicians have the right equipment and inventory to complete the job.
Flexible Billing
Generate invoices based on estimations or actuals, and group invoices by service order, time frame, or customer purchase order. Define different billing rules by the customer and by service order type.
Route and Resource Tracking
Visualize estimated route and route statistics for each technician. View actual route history and real-time GPS location to keep track of resources.
Multi-Language and Localization
Support multiple languages, date formats, and number formats. Define a default language by user, for the web, and on the mobile app.
Warranty Management
Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges, and objections.
Link AP Bills
Simplify cost tracking by linking accounts payable bills to field service appointments for holistic expense management.
Contracts and Renewals
Manage contracts for sale and service, maintenance repair, and recurring maintenance scenarios.
Acumatica Mobile
Acumatica On-the-Go
Acumatica is available in-browser, accessible on any internet-enabled device. This means automatic updates, no IT maintenance budget, and easy insights no matter where you are. Easily create and send invoices, approve time sheets, and view reports, from the convenience of your mobile device.
Employees and contractors can enter time and expenses on any Apple or Android device using the Acumatica Mobile App and attach photos of receipts. Workflows route completed reports for approvals on managers’ mobile device.
Acumatica ERP Experts
Why Work With Fourlane
Fourlane’s experienced Acumatica consultants will help you establish the overall scope and budget for your project and also advise you on how to assemble a project team to oversee a successful implementation.
Acumatica offers the flexibility of the cloud, or the security of on-premise. Their model is consumption-based, so you can add additional users and features as your business grows without automatic bumps.
- Financial Management
- Project Accounting
- Customer Management
- Distribution Management
- Construction Accounting
- Manufacturing & Wholesale
- eCommerce Management
- Field Service Management
Acumatica Pricing
Consumption Based ERP Pricing
Acumatica ERP pricing lets you add casual users, suppliers, and customers without paying for additional licenses. The cost to you is based on the features and resources that you use, not the number of users who access the system. The price is determined by three factors:
- What applications do you want to use?
- What type of license are you considering: SaaS Subscription, Private Cloud Subscription, or Private Perpetual License?
- What is your projected level of consumption based on the volume of your business transactions and data storage?
What Our Clients Are Saying
Fourlane is a stellar organization as a whole. They are in it for the long haul and it shows. They positively revolutionized our entire accounting process. They’ve been very patient in the planning phase of our new ERP system. We’ve entrusted Fourlane with the future of our business and it’s been the best move we’ve made to date.
Gemma Goeas
We have been working with Fourlane for over three years now. They are wonderful and a pleasure to work with. They have improved our inventory management and month-end process tremendously!
Jonathan Miller
My Quickbooks company file was enormous, with some data corruption, so we needed to migrate to a new file. Fourlane had the expertise, tools, and friendly staff to get us set up with a new file, keeping important data, and purging the old data, all with minimal downtime. I put my company’s future in Fourlane’s hands, and they delivered!
John Costelli
Fourlane helped us convert from NetSuite to Quickbooks. I’m very impressed with the professionalism and competency of everyone at Fourlane, without exception. Fourlane is extremely knowledgeable and helpful. We had a short deadline and Fourlane in to make sure we were able to meet it, as well as to patiently explain the process.
Jim Roundtree
See what's possible with Acumatica Field Service software
FAQs About Acumatica Field Service Software
The Acumatica Field Service module is a part of the Acumatica Cloud ERP system designed to streamline field service operations for businesses. It helps manage service appointments, dispatch technicians, track service calls, and optimize field service workflows.
The Field Service module offers features such as service appointment scheduling, dispatch management, mobile field service management, work order management, contract management, inventory management, and reporting and analytics.
The Field Service module provides tools for scheduling service appointments, assigning technicians to jobs, optimizing routes, and coordinating service requests based on customer preferences, technician availability, and service requirements.
Yes, the Field Service module allows businesses to assign technicians to service calls, track technician locations and availability in real-time, and dispatch the right technician with the necessary skills and equipment to each job.
The Field Service module includes mobile applications that allow technicians to access service schedules, update work orders, capture customer signatures, record time and expenses, and communicate with the back office from the field using smartphones or tablets.
Yes, the Field Service module facilitates work order management by creating and managing work orders, tracking job progress, recording service activities, capturing labor and material costs, and ensuring timely completion of service tasks.
Yes, the Field Service module enables businesses to create and manage service contracts, warranties, and service level agreements (SLAs), including contract renewals, billing schedules, and service entitlements for customers.
The Field Service module includes inventory management features for tracking service parts, tools, and equipment used by field technicians, managing stock levels, replenishing inventory, and tracking inventory costs and usage.
Yes, the Field Service module offers built-in reports and dashboards for monitoring key performance indicators (KPIs), analyzing field service data, and gaining insights into service operations. It helps businesses optimize resource allocation and improve service efficiency.
